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Jean Hacken

CAREER PROFILE

Executive with an outstanding record of initiating programs and developing organizational expertise. Dynamic leader with management skills. Effective in managing diverse organizations and complex responsibilities. Able to translate organizational strategy and mission into sound business and management systems. Idea generator and implementer. Personable, creative, flexible and excels in fast-paced, demanding work environments.

EXPERTISE

Training: Developing on-line and in-person materials. Capturing attention using interactive presentations, case studies, “what if” scenarios, challenging discussions, and polling device technology. Ability to convey complex concepts in a clear and engaging manner

Mentoring/Coaching: Mentoring individuals and teams comprised of different cultures, sectors, and organizations. Skilled in challenging and motivating staff, maximizing their contributions, and enhancing organizational and career development.

Partnership: Engaging with US and international government entities, international organizations, local non-governmental organizations, and academia, and industry to collaboratively develop programs and innovative solutions

EXPERIENCE

ClaroKC Associate, January 2015 to Present, financial analysis of competitive cost proposals, development of courses and curriculum for procurement staff, conducting training for USAID headquarter, national staff and implementing partners

International Relief and Development (IRD), Chief of Compliance, Arlington, VA, December 2009 – December 2014

As IRD’s first Chief of Compliance, created a model compliance and ethics program to serve worldwide operations, consisting of approximately 125 staff in headquarters and 2,000 employees overseas. Responsibilities include creating a culture of ethics and compliance, ensuring that project activities are implemented ethically and in compliance with award requirements. Other responsibilities include developing policies and procedures for the organization, facilitating collaboration across sectors, creating training materials, managing the conflict of interest program, monitoring internal controls, conducting risk assessments, and liaising with award officers.

Achievements include

Developed a “Cultural Introduction to Ethics” training program, which directly addresses the differences in ethical practices world-wide in fun, interactive sessions. Participants learn how their primary and secondary cultures can accommodate the Code of Conduct standards in a non-judgment, culturally acceptable manner. Implemented a reader-friendly Code of Conduct which emphasized values and personal responsibility

Developed interactive online and in-person training materials for project management, procurement, management of assistance instruments, conflict of interest, protection from sexual exploitation and abuse, fraud awareness, trafficking in persons, and risk management

SRA International, Inc., Principal, Fairfax, VA, January – December 2009. International Development and Diplomatic Solutions

Project Lead for an USG project to build the capacity of the Telecommunications Regulatory Authority (TRA) of Lebanon to procure, install, and manage a spectrum monitoring system. Duties included working collaboratively with TRA representatives to develop the scope, budget, and schedule of the solicitation documents, select the implementing contractor, and award the contract.

USAID, Acting Director, Program Management Office and Chief of Operations and Maintenance, Management Bureau, Washington, D.C., 2003 − 2008.

Applied sound business acumen, a mastery of USAID functions and principles, and extensive program, fiscal, and human capital management experience to effectively manage information system resources in support of USAID mission and goals.

Led joint effort with the Department of State (DoS) to develop a shared grants management system. Responsibilities included project planning, requirements generation, acquisition planning, and source selection.

Participated in the design and testing of the Continuity of Operations plan, supervised start-up activities of a new Agency-wide acquisition system; and improved processes for purchases of equipment and material resulting in fewer emergency, sole source procurements.

USAID, Chief of Program Support, Office of Foreign Disaster Assistance (OFDA), Washington, D.C., 1994 − 2003.

Planned and directed all management functions for humanitarian assistance and disaster response activities, including training of staff and inter-agency participants, planning, budget, finance, procurement, grant management, facilities management, human resources management, and information technology management.

Served as Contracting Officer Representative for services and goods contracts valued in excess of $30 million/annually.

Streamlined award processes to expedite delivery of emergency assistance.

Conducted onsite disaster assessments; led Disaster Assistance Response Teams (DARTs) in Uzbekistan, Macedonia, Kosovo, and India; worked with host governments and international organizations to coordinate delivery of assistance, and managed the HQ Response Management Team (RMT) to support overseas disaster response teams.

Successfully leveraged U.S. government funding with private funds to enhance Portugal forest fighting capabilities.

As a member of the Senior Management Team, formulated and implemented policies and procedures for the delivery of international humanitarian assistance.

USAID, Business Development Specialist, New Independent States (NIS) Task Force (now the Bureau for Europe and Eurasia), Washington, D.C., 1992 − 1994.

Designed and implemented small business development programs valued at $58 million for emerging countries in the former Soviet Union. Negotiated innovative and effective solutions to foster the growth of entrepreneurship by means of training and mentoring programs, lending and financing opportunities, and regulatory reform.

Interfaced with foreign government officials, international lending institutions, regulatory officials, academic institutions, and commercial industry to foster international partnerships that encouraged free enterprise.

Established regional Centers for Business Services (CBS) in Armenia, Georgia, Ukraine, and Russia. These centers promoted the growth of local small businesses through the establishment of training, credit, and regulatory reform.

Initiated a $6 million project for the Government of Russia within 30 days of a request from the Government, demonstrating exceptional responsiveness to critical needs.

USAID, Contract/Grant Officer, Office of Acquisition and Assistance Management, Washington, D.C. and locations worldwide, 1980 – 1992. Contract/Grant Officer

Served as a Contracting/Grant Officer with an unlimited warrant, responsible for full life-cycle contract and grant management. Negotiated, executed, and managed firm fixed price and cost-reimbursement type contracts, grants and cooperative agreements with U.S. and international organizations.

Conducted training, orientation, and briefings for new USAID staff, small business owners, and contracting professionals on procurement processes, conflict resolution, and cost and price analysis.

Received an award from the University of Maryland for “Outstanding Co-op Employer Supervisor.”

EDUCATION/CERTIFICATIONS

Project Management Professional (PMP), Project Management Institute, 2009
University of Maryland, B.A. Communications, 1974

PROFESSIONAL AFFILIATIONS

International Stability Operations Association (ISOA), Standards Committee member
Ethics and Compliance Officer Association (ECOA), individual member
Society for Corporate Compliance and Ethics (SCCE), corporate member
TRACE, corporate member
Project Management Institute, International Development Community of Practice

SOFTWARE PROFICIENCIES

MS Office Suite
Brainshark, learning management system which incorporates video, audio, quizzes, and reporting into presentations
Perspective 2000, incident case management system
TurningPoint Technologies, polling software and devices used for interactive training
ComplianceWave©, source of online compliance materials for messaging campaigns
Photoshop and Lightroom
Salesforce